Shipping is free when indicated in the cart and may vary depending on the area or current promotion.
The approximate shipping costs are usually based on:
- 1st National Shipments (Peninsula Spain): € 10 + VAT
- 2nd International Shipments in available countries: € 40 + VAT
- Other shipping costs for furniture, jewelry and other large products consult.
Check the cost of delivery for the rest of the destinations before placing the order, we will give you the precise information and facilitate your purchase. We ship to the Balearic Islands, Canary Islands, Ceuta, Melilla and International (Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic, Switzerland, Bulgaria, Slovenia, Estonia, Finland, Greece , Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania, Sweden, USA, Canada, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua , Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Uruguay and Venezuela).
Once the entire purchase process is finished, you will receive an e-mail confirming the receipt of the order. Your package will be sent by the corresponding agency according to the area and will arrive in the period selected according to the type of shipment, (consult in international orders).
The time indicated on the website (48h) is an average time, and corresponds to the processing times for mainland Spain, mainland Portugal, Andorra and Gibraltar (however, we guarantee delivery to these destinations in 5 business days) . Deliveries will be made from Monday to Friday at the address indicated by the Customer when placing the order.
In case of absence, or if the Client indicates it to us when placing the order, it will be collected at the parcel office indicated. No deliveries will be made to post office boxes By express agreement, in the event of force majeure (such as a transport strike, accident or others), Zarasanta is exonerated from all responsibility in the delivery.
Contact us in case of delay in the delivery of the package. All prices indicated include current VAT. The transport prices that we indicate do not include all taxes and / or expenses generated in destinations (customs clearance) such as Andorra, the Canary Islands, Ceuta, Melilla, Gibraltar and other international destinations (such as Switzerland and others).
Taxes generated at destination will be paid by the recipient. However, if the delivery address is outside Spain (and especially outside the European Union), you must notify us before placing the order; We will check again the shipping conditions for the country in question for that specific moment.
Upon receiving your order, check that it has arrived in good condition. If you observe that it has been damaged, or the order is incorrect (if we send you something different than what you asked for), we will proceed to the exchange or full refund of the same. To do this, contact us via email within 15 days of receipt. If it has been damaged, we will need a photograph of the state in which the package arrived. Returns for other reasons (if you have ordered the wrong item, or simply changed your mind) can be made within a maximum period of 15 days from the date of receipt of the shipment, as long as the product is in perfect condition. The customer must send the product to the address indicated in the "Legal information" section in its original packaging together with all the accessories it may carry. In this case, the shipping costs are not refundable and the Customer will be responsible for the shipping costs of returning the merchandise.
Zarasanta will proceed with the reimbursement within a maximum period of thirty days from the date of receipt of the returned merchandise at the indicated address. Returns for misuse of the product are not allowed. Zarasanta is limited to the replacement of the product that is found to be defective and that has been used correctly according to the instructions provided.
Más información sobre este texto de origen Para obtener más información sobre la traducción, se necesita el texto de origen Enviar comentarios Paneles laterales
In case of return of the order, the customer will have 14 calendar days. In the event of a return, the customer must inform us and indicate their order number.
Shipments in the return
The customer must bear the shipping costs to our address in case of return, the product must be returned with its original packaging and in the same conditions as it was sent. The transport box can be up to the buyer's lesson.
ZaraSanta will assume the shipment to the customer of the new product in case of change, as long as it is national level. If the shipment is International, it will be the customer who must incur several shipping costs.
If once we disappoint the product, it is damaged or does not have its original packaging, we will not be able to make the return effective and the customer will be informed once we have the product.
In the event that ZaraSanta sends a wrong product, we will take care of the collection and shipment of the product. As long as the customer returns the product to us in its original and unopened packaging, it must present correct conditions for its new sale.
In the case of personalized products, ZaraSanta will not return them unless there is a fault in the design, which will always refer to the sketch delivered to the client, upon acceptance.